UrgentVet Expands Its Urgent Care for Pets Concept to North Raleigh
Open 365 days a year, the clinic offers an affordable alternative to veterinary ER
RALEIGH, N.C. – September 2022 – UrgentVet, the first dedicated urgent care clinic for pets, announced today it is expanding its presence in North Carolina with the opening of a clinic in North Raleigh. The new clinic, which is located at 6325 Falls of Neuse Road, Suite 3, is expecting to open its doors for a soft opening September 15 and a grand opening on September 22.
Located near the intersection of Falls of Neuse Road and Spring Forest Road, the clinic’s location offers quick and convenient access for residents north of downtown, including those in North Hills, Millbrook and Neuse Township. “After opening clinics in cities to the west, we knew that we wanted to expand our footprint into a location where we could serve more pet parents in the north and east neighborhoods of Raleigh, and we think we’ve found the perfect location,” said Dr. Jim Dobies, Founder, UrgentVet. “Our roots are in North Carolina, and it always feels good when we can grow right here where we got our start.”
The new clinic will be UrgentVet’s 20th nationally and the seventh to open in North Carolina. In the Raleigh metro area, UrgentVet also has clinics in Chapel Hill and Cary. In addition, there are five clinics in the Charlotte region, as well as locations in Florida and Texas.
Pet parents can use the website to save their pet’s spot in the queue, and text, call or use the clinic’s intercom to alert staff once they arrive. If they prefer, pet parents can remain in their car or be escorted by a member of the UrgentVet staff directly to an exam room.
UrgentVet fills the widening care gap that exists between traditional daytime veterinary practices and specialized 24-hour emergency hospitals, providing affordable after-hours relief on weeknights, weekends and holidays year-round.
UrgentVet is open 365 days a year—from 3 to 11 p.m. Monday through Friday, 10 a.m. to 8 p.m. Saturday and Sunday, and Noon to 8 p.m. on holidays. The vision behind the UrgentVet practice model is to provide dogs and cats with trusted after-hours acute care just like an urgent care for humans. Pet parents in the area should continue to take pets to their primary care veterinarian for wellness care and routine visits, but UrgentVet offers a trusting and compassionate option after-hours. UrgentVet clinics routinely treat vomiting, diarrhea, lacerations, wounds, and skin and ear problems among many other presenting complaints. On average, an UrgentVet bill is about 40% less than what a pet parent might pay for comparable services at a veterinary ER. No appointments are necessary, and pet parents who check in online can request that the clinic send a text message when it’s time to come in.
UrgentVet’s stress-free experience for pets is enhanced by the clinic design and special training the staff receives. All veterinarians and support staff are “Fear Free Certified Professionals,” which means they’re skilled in caring for both the pet’s physical and emotional well-being.
All dog and cat exam rooms have dimmable lighting for anxious animals, relaxing music to soothe the pets and each member of the staff wears sprayable pheromones for a calming effect. The new North Raleigh clinic is 3,098 square feet with six exam rooms — two for large dogs, three for small dogs, and one exclusively for cats — in addition to a separate comfort room.
Other features include an in-house diagnostic lab, digital X-ray machine, ultrasound and cloud-based medical record-keeping software. The large dog rooms contain state-of-the-art lift tables, which also double as a non-slip scale, that lower to the floor for easy access for dogs who may be too heavy to pick up. UrgentVet also features Casco pet enclosures in its clinics – these revolutionary units replace traditional metal enclosures. They boast a number of high tech features for maximum pet comfort including heated and cooled flooring, special lighting options, reduced sound and increased visibility.
With all of its clinics, UrgentVet aims to develop strong relationships with neighboring primary care veterinarians, a practice that the new clinic staff has already started. After a pet’s visit, UrgentVet delivers lab work and X-rays with a referral letter to that pet’s veterinarian within 24 hours so that they can be informed and schedule a follow-up visit at their location. “We’ve heard from plenty of pet parents in the area about how excited they are for us to open our doors in North Raleigh,” Dr. Dobies said. “It’s important for us to be good community partners, and we can’t wait to meet our new neighbors.”
For more information, visit UrgentVet.com.
Josh Hall, Sage & Sterling Communications