This privacy notice discloses the privacy practices for (urgentvet.com) as it pertains to the operations of each “UrgentVet” veterinary clinical business, each of which is owned by or affiliated with the corporate entity AVG Intermediate Holdings LLC, or related affiliates thereof. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request such as reserve your spot.
By providing your email address, you agree to receive occasional updates from UrgentVet, including specials, new products or services, pet care tips, and changes to this privacy policy. You can unsubscribe at any time.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as email address), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
SMS Terms & Conditions
UrgentVet is an American Veterinary Group Company.
SMS Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications
If you have consented to receive text messages from UrgentVet, an American Veterinary Group Company, you may receive messages related to the following:
- Appointment reminders
- Schedule changes
- Follow-up messages
- Survey information
Example: We are sorry you are having trouble making it to UrgentVet and have removed your Saved Spot. We understand things happen, but if your pet is still showing any signs of discomfort or illness, we recommend having them seen soon. Conditions can worsen quickly, and we’re here to help before that happens. Please reschedule at urgentvet.com or give us a call anytime.
Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to 10 SMS messages per week related to your [appointments/billing, etc.].
Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method
You may opt-in to receive SMS messages from UrgentVet, an American Veterinary Group company, in the following ways:
- By submitting an online form
Opt-Out Method
You can opt-out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Help
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly via email at [email protected]
Additional Options
- If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions page.
- Message frequency may vary.
Privacy Policy Requirement
SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 877-292-0524 or by email at [email protected].